FAQ - Frequently Asked Questions
1. When will I receive my order?
At this time, we ship to addresses that are located within the United States, Puerto Rico, U.S. territories. Please see our Shipping Policy by clicking here for additional information regarding shipments.
2. Can I return my order?
Free returns are available if you are not satisfied with your purchase within 14 days of receiving your order. You will be refunded for the amount paid excluding any shipping costs. Please review our full Return Policy by clicking here.
Exclusions and Restrictions apply on the following rules. If items are returned, refunds will not be issued on the following conditions:
No returns allowed on items purchased from other retailers or other sources. Purchases and returns are only allowed through our official website directly.
Purchases made during promotions, activations or items on sale / clearance are non-refundable. Please check the promotional items and/or period terms and conditions as it may vary.
No returns and/or refunds allowed if product is less than 80% used.
3. How do I change or cancel my order?
A. To change your order, please contact us at email@example.com and we will do our best to accommodate your request to change your order. Changes are not accepted after order is shipped and/ or after 24 hours of order placement.
B. Order cancellations are not available due to our goal to ship your order as quickly as possible so unfortunately cancellation requests cannot be considered. Please take extra care when selecting your items.
4. What should I expect on a pre-order or backorder item?
Back orders and pre-order is the ability to reserve a product prior to the date on which it becomes available for immediate purchase on www.keedcosmetics.com. When you purchase a pre or back-order item, we will provide an estimated ship date for that item on your order confirmation email. Pre and back-order items may ship separately from other items in your order, and you will receive a shipping confirmation email when the shipment occurs. If we are unable to ship your product by the estimated ship date, we will provide you with notice and you will have an option to cancel.
5. Can I purchase my favorite item that is no longer on sale on the website?
For assistance in locating a discontinued product for purchase, please contact us at firstname.lastname@example.org and a member of our team will be happy to assist you.
We are happy to assist in finding you a new alternate favorite.
Can’t find the answer you are looking for, contact us at email@example.com for further assistance in answering your questions.